Faq

Step 1 - Select Product

Browse product according to type Click on any of the Product Categories you are interested as shown below to browse through our products listing. You can click on the product title or product thumbnail or detail page to view more information about the product.  

Step 2 - Put Product Into Cart

Click on ADD TO CART to add the product straight to the shopping cart. After clicking on the ADD TO CART button, the cart requires buyer to sign in. If you have not register as member yet, kindly register at: << Member Registration >>

Step 3 - Check out Shopping Cart

You can specify how many quantity you want to purchase in your shopping cart. To delete a selected item from the shopping cart, change the quantity to '0' and update the information by clicking on button. After you are satisfied with your selection, please click on the Check Out button. You may skip this action by clicking on Continue Shopping button to continue browsing other products.

Step 4 - Fill in Shipping Information & Choose Payment Method

Fill in your Billing Information and Shipping Information. Tick "Same as Billing Information" if Billing information same as Shipping information. Make sure you choose the State/Country for the products to be courier to. We offer a number of offline/online payment methods and 0% interest installment payment to suit you, choose your choice of payment methods listed.

Payment Method:

Offline Payment (Direct Bank In) You can pay by cash & cheque via ATM. All that you have to do is, fill-up the Bank-in slip and fax/email the bank-in slip to us together with the details such as your Order number & Contact number to Fax: 03-7710 6103 or enquiry@henryfriends.com. Listed below are the various Henryfriends.com's (Henryfriends.com is a Subsidiary Of DCR Marketing Sdn Bhd.) bank accounts: RHB Bank Berhad DCR Marketing Sdn Bhd 21234900043750 Malayan Banking Berhad DCR Marketing Sdn Bhd 514196640020 Alliance Bank (M) Berhad DCR Marketing Sdn Bhd 120600010052181   0% Interest Installment Payment Wait for Henryfriends.com personnel's instruction. We will contact you as soon as your order is being processed.   Online Payment & Internet Banking (FPX) As long as you are an Internet Banking user of any FPX-participating bank, MayBank2u, CIMB Clicks, Hong Leong Online, PBeBank, Bank Islam, you may make payments via online access to your bank account. We also accept payment from credit card (VISA & MasterCard)   Click to continue the check out process. You are almost there to complete the purchase flow.  

Step 5 - Confirm Purchase Order

It brings you to confirm your purchase order in this page. After press Check Out, you will receive a Purchase Order delivered to your email provided. If you paid by Online Payment method (Credit Card, Mobile, Money, MEPS FPX, MayBank2u & etc), a Payment Receipt will deliver to your email immediately once you successfully made the payment. Most of our shipment are sent by courier service (POSLAJU), which will be reaching you on the next day after shipment date, except remote area in East Malaysia, and shipment direct from Oversea for certain items. If nobody at the address, both Poslaju and registered mail delivery staff will leave a note to your mailbox. You can bring the note to collect at the indicated Pos Office.
Please check out our Store Locator here.
Step 1 – Sign up as a member
Step 2 – Sign in with your email address and password
Step 3 – Select the items you desire, put them in the shopping cart, check out, confirm the orders by making a payment.
Only HCF members are able to make a purchase via henryfriends.com as we will require all your personal details such as e-mail address, contact number, correspondence address to be registered withus and for us to confirm you orders. The registration will also allow us to update you from time to time on our latest promotions and new arrivals.
Just click on the button “password reminder” to receive the clue for your password.
All our payments are via Supported Secured Online Payment and we accepts payments through :-
- All major Credit Cards (Visa/Master)
- Online Transfer as indicated below
- Direct transfer to any one of our bank accounts indicated below:-

* RHB Bank Account Number – 21413800101481
* OCBC Bank Account Number – 7871000862
* Maybank Account Number – 514495115417

NetBuilder Online Payment Service :
In the virtual world, NetBuilder's hosting service, provided through NBePay, enables merchants to leverage on its secure infrastructure, without cost and complexity normally associated with operating e-commerce online payment solutions themselves.
Definitely! We understand that the safety of your personal information is of utmost priority to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
Preorders are for selected products which are in production to be ready in a month’s time. However customers who are keen are allowed to preorder them so we are able to send out the products once the product(s) is ready. Note that for all preorder items full payment is collected upfront. All orders and allocation of preordered stocks will be based on a first come first served basis.
Our customer service department is open
- Monday – Friday 9am-6pm. TEL: +03-7710 8103 OR
- E-mail to enquiry@henryfriends.com for customer service on any question or enquiries relating to products, payment or complaints.
Yes. Once you have completed your online order, our customer service will contact you either by E-mail or a direct phone call.
No! We value the privacy of your personal information given to us for purchase purposes; henryfriends.com will not resell your information to any 3rd party. Please refer to "PRIVACY POLICY" section for more information.
We appreciate your effort in banking the money or transferring your money online. In order to confirm your transaction, we need you to FAX or EMAIL the bank-in slip or online transaction details. We will process your order within 48 hours upon receipt of your details. Our customer service will call you to confirm the receipt of payment within 24 hours.
We will only ship your orders once we have received the payment.
To find out how much shipping will cost, add the items you are interested in, to your shopping basket. Note that in doing this, you are not obligated to purchase these products. When viewing your shopping basket, you will see an option called 'Check Out'. When selecting this option, you will be forwarded to the 'Shipping Information Page.' Please enter your shipping address and shipping method and your shipping charge will appear.
  • For all purchase via www.henryfriends.com, we will ship by Poslaju.
  • For an oversea order, we would not be responsible if the ordered item is held by your conutry's custom department, or is taxed.
  • We will ship out the item(s) within 7 - 21 working days after receiving your payment.
  • Turnaround time of delivery is as follows:

*7 working days for delivery within the Klang Valley and Selangor

*14 working days for other regions in Peninsula Malaysia

*21 working days for Sabah & Sarawak

*30 working days for out of Malaysia's delivery

  • A tracking number will be provided within 24 hours (via e-mail) after the items have been despatched. In the event the tracking number is not activated via the said shipping company's website, the customer is required to cntact the shipping company directly.
  • In the event the shipped parcel is returned to us for whatever reason i.e. wrong address, no one to accept the parcel and etc, we will not be responsible for the re-send shipping fee. Please note that Poslaju items will usually be kept for 10-14 days for normal mail items and 30 days for Registered Air Mail. Customers are advised to contact the Poslaju nearest for collection. Otherwise re-send charges will be imposed.
  • If the parcel is damaged or tempered, customer should open the package for further inspection before signing the acceptance or acknowledgment slip.
  • Customer should not sign to receive it, if any item(s) is missing or visibly damaged due to handling.
  • Customer should contact Henryfriends.com within 7 days to avoid any disputes or complaints.
  • For multiple items orders, the package will be sent seperately. The notification will be written on the acknowledgment slip.
No, we only use Poslaju Services.
Sorry, HCF products do not come with any warranty other than damage or defect warranty.
You can send us an email and report the damage within 7 working days. We will then advise you to return the damaged or defective items, and we will make replacement. In the event we are unable to replace the product, we will provide a full refund to you. Processing your return usually takes 5 working days from the day we receive your complaint.
You may visit us at our marketing office - DCR Marketing Sdn Bhd, C-3-33 & C-3-33A Block Camilia, 10 Boulevard, Lebuhraya SPRINT, PJU6A, 47400 Petaling Jaya, Selangor. We are open from Monday - Friday, 9am to 6pm.
  • Faxing – Yes, please download the order form from www.henryfriends.com/order, complete it and fax to us at 03-7710 6103.
  • Calling – No, as we will require your written consent, data and signature.
  • Walk in – Yes, please visit our marketing office at C-3-33A & C-3-33, Blok Camilia, 10 Boulevard, Lebuhraya SPRINT, PJU6A, 47400 Petaling Jaya, Selangor Darul Ehsan.Note: Our business hour is 9am to 6pm, Monday to Friday only.
Henryfriends.com is registered with Malaysian Network Information Centre (MYNIC) and it's owned by DCR Marketing Sdn Bhd (718792-P). All transactions are protected by Malaysia business laws. We are also a reputable company and have a host of banking customers. Please refer to all our corporate projects with the various financial institution in Malaysia.
Sorry, once the orders are confirmed and payment is being transacted, NO cancellation of orders are allowed. There will also be no refund.
If you still haven't found the answer you were looking for, you can email us at enquiry@henryfriends.com.
OTS: ON The Spot Credit Card Redemption is allowed @ DCR Marketing Sdn Bhd (03-77108103)