Step 1 - Select ProductBrowse product according to type Click on any of the Product Categories you are interested as shown below to browse through our products listing. You can click on the product title or product thumbnail or detail page to view more information about the product.
Step 2 - Put Product Into CartClick on ADD TO CART to add the product straight to the shopping cart. After clicking on the ADD TO CART button, the cart requires buyer to sign in. If you have not register as member yet, kindly register at: << Member Registration >>
Step 3 - Check out Shopping CartYou can specify how many quantity you want to purchase in your shopping cart. To delete a selected item from the shopping cart, change the quantity to '0' and update the information by clicking on button. After you are satisfied with your selection, please click on the Check Out button. You may skip this action by clicking on Continue Shopping button to continue browsing other products.
Step 4 - Fill in Shipping Information & Choose Payment MethodFill in your Billing Information and Shipping Information. Tick "Same as Billing Information" if Billing information same as Shipping information. Make sure you choose the State/Country for the products to be courier to. We offer a number of offline/online payment methods and 0% interest installment payment to suit you, choose your choice of payment methods listed.
Payment Method:Offline Payment (Direct Bank In) You can pay by cash & cheque via ATM. All that you have to do is, fill-up the Bank-in slip and fax/email the bank-in slip to us together with the details such as your Order number & Contact number to Fax: 03-7710 6103 or firstname.lastname@example.org. Listed below are the various Henryfriends.com's (Henryfriends.com is a Subsidiary Of DCR Marketing Sdn Bhd.) bank accounts: RHB Bank Berhad DCR Marketing Sdn Bhd 21234900043750 Malayan Banking Berhad DCR Marketing Sdn Bhd 514196640020 Alliance Bank (M) Berhad DCR Marketing Sdn Bhd 120600010052181 0% Interest Installment Payment Wait for Henryfriends.com personnel's instruction. We will contact you as soon as your order is being processed. Online Payment & Internet Banking (FPX) As long as you are an Internet Banking user of any FPX-participating bank, MayBank2u, CIMB Clicks, Hong Leong Online, PBeBank, Bank Islam, you may make payments via online access to your bank account. We also accept payment from credit card (VISA & MasterCard) Click to continue the check out process. You are almost there to complete the purchase flow.
Step 5 - Confirm Purchase OrderIt brings you to confirm your purchase order in this page. After press Check Out, you will receive a Purchase Order delivered to your email provided. If you paid by Online Payment method (Credit Card, Mobile, Money, MEPS FPX, MayBank2u & etc), a Payment Receipt will deliver to your email immediately once you successfully made the payment. Most of our shipment are sent by courier service (POSLAJU), which will be reaching you on the next day after shipment date, except remote area in East Malaysia, and shipment direct from Oversea for certain items. If nobody at the address, both Poslaju and registered mail delivery staff will leave a note to your mailbox. You can bring the note to collect at the indicated Pos Office.
Step 2 – Sign in with your email address and password
Step 3 – Select the items you desire, put them in the shopping cart, check out, confirm the orders by making a payment.
- All major Credit Cards (Visa/Master)
- Online Transfer as indicated below
- Direct transfer to any one of our bank accounts indicated below:-
* RHB Bank Account Number – 21413800101481
* OCBC Bank Account Number – 7871000862
* Maybank Account Number – 514495115417
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- Monday – Friday 9am-6pm. TEL: +03-7710 8103 OR
- E-mail to email@example.com for customer service on any question or enquiries relating to products, payment or complaints.
- For all purchase via www.henryfriends.com, we will ship by Poslaju.
- For an oversea order, we would not be responsible if the ordered item is held by your conutry's custom department, or is taxed.
- We will ship out the item(s) within 7 - 21 working days after receiving your payment.
- Turnaround time of delivery is as follows:
*7 working days for delivery within the Klang Valley and Selangor
*14 working days for other regions in Peninsula Malaysia
*21 working days for Sabah & Sarawak
*30 working days for out of Malaysia's delivery
- A tracking number will be provided within 24 hours (via e-mail) after the items have been despatched. In the event the tracking number is not activated via the said shipping company's website, the customer is required to cntact the shipping company directly.
- In the event the shipped parcel is returned to us for whatever reason i.e. wrong address, no one to accept the parcel and etc, we will not be responsible for the re-send shipping fee. Please note that Poslaju items will usually be kept for 10-14 days for normal mail items and 30 days for Registered Air Mail. Customers are advised to contact the Poslaju nearest for collection. Otherwise re-send charges will be imposed.
- If the parcel is damaged or tempered, customer should open the package for further inspection before signing the acceptance or acknowledgment slip.
- Customer should not sign to receive it, if any item(s) is missing or visibly damaged due to handling.
- Customer should contact Henryfriends.com within 7 days to avoid any disputes or complaints.
- For multiple items orders, the package will be sent seperately. The notification will be written on the acknowledgment slip.
- Faxing – Yes, please download the order form from www.henryfriends.com/order, complete it and fax to us at 03-7710 6103.
- Calling – No, as we will require your written consent, data and signature.
- Walk in – Yes, please visit our marketing office at C-3-33A & C-3-33, Blok Camilia, 10 Boulevard, Lebuhraya SPRINT, PJU6A, 47400 Petaling Jaya, Selangor Darul Ehsan.Note: Our business hour is 9am to 6pm, Monday to Friday only.